Tenants

At Interlet Residential we work hard to find the ideal property for you, whether you are a student or a working professional. We can help make your search quick and easy. We have a wide range of high quality properties to choose from in Cardiff and surrounding areas. With our experienced staff, we are confident that we can guide you through each step and make it an easy, stress free process.

We pride ourselves on having a selection of high quality managed properties. You can also feel secure knowing that we have a 24 hour number for any emergencies. We understand that searching for a new home can be an overwhelming experience, but our team is here to make the process as stress free and enjoyable as possible.

Viewings can be arranged at your convenience, including evenings and weekends. You will be accompanied by an experienced member of our staff, who can give advice and answer any questions you may have.

We require the information the form requests in order to fulfil our legal obligation under tenancy deposit protection legislation (Housing Act 2004). Additionally, as a legitimate interest to the landlord/Interlet group and in order to enter into a tenancy agreement, the information is required in order to undergo referencing/credit checks, so the information is contractually required. A Prospective Tenants data may be shared with the property landlord, referencing companies, solicitors and court services if and as necessary. We will also be in receipt of information collected when the Prospective Tenant was a Lettings Applicant and may continue to process data in accordance with that customer type for the reasons stated previously. 

Guarantors - Helpful Information!

As part of Signing up with interlet Group, a finacial guarantor is required.

Guarantor Agreement which you are required to provide:

• A clear photocopy of one form of valid photo identification for the Guarantor

• Proof of the guarantors address in the form of utility bill (no older than 3 months)

Please note the Guarantor Agreement will be sent to you through email and must be handed back to the office. The prospective Tenant has been provided with a deadline for signing the Tenancy Agreement so it is important that this form is received prior to this date

Please ensure that the witness to the Guarantor is NOT related to the Guarantor by either birth or marriage and is not any of the parties listed on the tenancy agreement, which this agreement relates to.

We take data protection very seriously and we will not use your information for the purpose of marketing.

Requirements of the Guarantor

There are requirements that will need to be met by the Guarantor and they will need to:

(1) be a UK homeowner

(2) over the age of 25

(3) have a clear credit history

(4) provide Confirmation of earnings equivalent to a minimum of 3 times the annual rent

(5) be able to provide proof of identification and proof of residence

(6) be willing to take on the obligations in the tenancy agreement provided to the tenant.

(7) consent to reference and credit checks

If you cannot meet the above and wish to discuss possible options please feel free to get in touch.

We will be required to carry out certain checks on the Financial Guarantor. These may include a Landlord check, credit file and public records check, confirmation of employment and salary details, accountant reference confirmation if you are self-employed.

IMPORTANT NOTICE This Guarantor Agreement creates a binding legal contract.

If you do not fully understand the nature of the agreement, then it is recommended that you take independent legal advice before signing.

Guarantor Agreement PLEASE NOTE THIS FORM MUST BE HANDED INTO THE OFFICE A MINIMUM OF 7 DAYS BEFORE THE CONTRACT SIGNING AND ALL FIELDS MUST BE COMPLETED Thank you for choosing to be the Guarantor. Please find attached the form that is required to be completed. We have also supplied a copy of the proposed Tenancy Agreement for you to read. Please allow yourself an adequate opportunity to read both documents before signing.

AS GUARANTOR YOU ARE ALSO REQUIRED TO PROVIDE ALONG WITH THIS FORM: Proof of your address when returning this agreement in the form of a utility bill no older than three months. A photocopy of one form of photo identification for the Guarantor (acceptable forms are driving licenses and passports) Please ensure that the witness to the Guarantor is NOT related to the Guarantor by either birth or marriage and is not any of the parties listed on the Tenancy Agreement, which this agreement relates to.

What does being a guarantor entail?
The clauses contained within this agreement explain a guarantor’s duties and responsibilities in far more detail, but, in short, you will act as a financial backer for the person(s) named for the duration of their tenancy/occupation contract.
For example, in the event that rent goes unpaid, you agree to promptly pay the sum owed. Similarly, if the property is damaged over and beyond ‘fair wear and tear’ and the deposit (otherwise known as a “bond”) isn’t enough to cover the cost of restoring the property to its original condition, you agree to pay the difference if the tenant(s)/contract holder(s) fail to do so.

Can anybody act as a guarantor?
No. The person signing this agreement must be a resident of the UK, a UK property owner and over 25 years old. If you do not meet these eligibility criteria, you will be unable to act as a guarantor for this tenancy/occupation contract. Please contact us urgently on 02920 400 000 or at lettings@interletresidential.co.uk if you believe you do not meet the criteria.

If there’s a problem during the course of the tenancy/occupation contract, who is the first point of contact?
It all depends on who manages the property. Some landlords choose to take care of everything themselves, e.g. collection of rent, maintenance reports and setting up of utility bills, whereas others ask that we manage the property on their behalf. The tenant(s)/contract holder(s) should have been made aware at the time of viewing the property if it was managed by us or the landlord directly. If the landlord is handling everything him/herself, the tenant(s)/contract holder(s) will be provided with their contact details at the time of signing the tenancy agreement/occupation contract.

What happens when the tenancy/occupation contract starts and it’s time to move in?
If the landlord manages the property directly, the tenant(s)/contract holder(s) will need to make arrangements with him/her the collection of keys. For properties managed by Interlet Group, keys are available for collection from our branch and, at the time of handing them out, we will send our Inventory report to the first person in the property to move in. The report gives the tenant the option to add anything that our team may have missed - this is then signed by the tenant and locked. We always remind our tenants to thoroughly read the inventory report when they receive it. However, if after 2 weeks of receipt, they have not signed or added anything, the inventory will automatically lock.

What is expected of the tenant(s)/contract holder(s) during the course of the tenancy/occupation contract?
Both landlord and tenant(s)/contract holder(s) have plenty of responsibilities and these are laid out in the pro-forma tenancy agreement/occupation contract provided. In short, the tenant(s)/contract holder(s) must pay the rent on the specified date, pay utility bills and council tax (where applicable), and act in a 'tenant-like manner'.

What does acting in a 'tenant-like manner' mean?
The phrase was originally coined by Judge Denning during a well-known court case back in 1953. It basically means that tenants/contract holders are expected to do small, basic things in and around the property during their occupancy - things that are accepted as being part of everyday life. These include changing light bulbs, replacing fuses, unblocking toilets/sinks, repressing a combi boiler having been given instructions on how to do so, and ensuring the property is kept well ventilated, especially during cold weather, in order to prevent the build-up of condensation mould.

What documents does the guarantor need to provide?
As a guarantor, you will be required to provide a form of a current valid photo ID and proof of address dated within the last 6 months. Please refer to the list of IDs for more information about what we can accept as documents not listed on it will not be considered acceptable.

IMPORTANT NOTICE
This Guarantor Agreement creates a binding, legal contract. If you do not fully understand the nature of the agreement, it is recommended that you take independent legal advice before signing.

Guarantor Agreement for residential lettings
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General Notes
This is a contract by which the Landlord agrees to grant a tenancy/occupation contract
in consideration of the Guarantor’s agreement to act as surety for that tenancy agreement/occupation contract.
· This agreement is for use with the letting of residential property and their associated
tenancies/occupation contracts. As such, this is a legal document and should not be used without adequate knowledge of the law of landlord and tenant/contract holder.
· It is essential that a copy of the proposed tenancy agreement/occupation contract is attached to the Guarantor Agreement and that the Guarantor is given adequate opportunity to read both documents before signing.
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Interlet Group Guidance Notes
· The Guarantor must be a resident of the UK, a UK property owner and over 25 years old.
· The Guarantor must provide a copy of photographic ID (passport, driving license or similar) and Proof of Address (e.g. utility bill, building insurance policy, mortgage statement or similar) dated within the last 6 months.
· The completed form, along with the aforementioned photographic ID and proof of address, should be returned via e-mail to lettings@interletresidential.co.uk prior to the signing of the tenancy
agreement/occupation contract. Without it, the signing cannot proceed. If returning via e-mail is not possible, please post to Interlet Group, 2 Mundy Place, Cathays CF24 4BZ

Explanation of our Tenant Fees

We would like to provide clarity on the fees that may become payable before, during and afer a Tenancy. Before you book a viewing, you should understand the following so please feel free to speak to us if you have any questions.

Tenant permitted payments

Payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019 by Tenants under an Assured Shorthold Tenancy Agreement. Rent Payable monthly in advance (unless agreed otherwise).  Security Deposit Payable before the start of the Tenancy and held under a Government approved scheme for the duration of the agreement. It will be repaid in full provided all Tenancy obligations have been fulfilled. 1 and 2 bedroom properties and family houses bonds are equal one month’s rent plus £100. HMO’s properties bond is equal one month’s rent plus £50 per bedroom. There may be scenarios which require tenants to liaise with the agent on deposit amount if circumstance are not the conventional. Holding Deposit Equivalent to one week’s rent (1 months’ rent x 4.35). The Landlord and Agent are not required to repay the Holding Deposit if the prospective Tenant: fails to enter into a contract before the deadline for agreement: provides false or misleading information to the Landlord or Letting Agent: fail to take all reasonable steps to enter into a contract before the deadline for agreement.

Default Payments

 If the Tenant breaches the Tenancy Agreement they will be liable to the Landlord for any losses the Landlord suffers including the cost of action for possession of the property as may be awarded by the court. Council Tax (or any replacement taxation) Payable to the billing authority if the Tenant is liable. Utilities Including water, sewerage, gas (or other heating fuel) and electricity. Payable in respect of the dwelling, and if required in the Tenancy Agreement. This may be payable to the Landlord or to the utility provider.

Tenant permitted payments

Payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019 by Tenants under an Assured Shorthold Tenancy Agreement. Television Licence Payable if the contract holder is required to make a payment to the British Broadcasting Corporation under the Tenancy Agreement. Communication Services Payable to a provider of: internet, cable or satellite television, telephone services other than mobile if the Tenancy Agreement requires the payment. Loss of key or other security device Costs related to the changing, adding or removal of a lock giving access to the dwelling or requirement for a key or other security device which gives access to the dwelling to which the contract relates to be replaced. Payable to the amount of the actual cost which includes any contractors labour and material cost evidenced by invoice or receipt. Missed appointments Agreed appointments arranged by the Lettng Agent or Landlord with the tenant for contractors to attend or to carry out work at the property whereby the tenant has refused entry or not been home to allow access and resulted in a charge to the landlord. Payable to the amount of the actual cost evidenced by invoice or receipt.

Avoidable or purposeful damage to property

The tenant will be liable for any losses incurred by the landlord where damage to the property is caused by neglect or wilful behaviour by the tenant. Payable to the amount of the actual cost which includes any labour and material cost evidenced by invoice or receipt. Emergency/out of hours call-out fees. Fees incurred as a result of the Landlord or Agent arranging for someone to attend the tenant’s property or where the tenant has arranged the callout when the problem had been caused by the tenant. Payable to the amount of the actual cost which includes any labour and material cost evidenced by invoice or receipt.